Get the clean you've always wanted
Terms of Service
1. We normally work in crews consisting of two or three professionally trained cleaning
technicians. Every crew includes a team leader that supervises every task and ensures
consistent quality workmanship at each job.
2. We guarantee consistent quality cleaning services. We employ reliable, hard-working
and trustworthy cleaning technicians that are driven by our employee incentives and
their desire to give the best possible service to our clients.
3. We strive to exceed your expectations for quality cleaning services. We inspect our
work before leaving your home. We want to ensure that you are consistently happy with
our service, on a rare occasion and without intention our crew may miss something.
So, if after your inspection, you find our technicians missed something, please contact
us within 24 hours so we can correct the issue the next day. Since cleaning is a very
personal and subjective service, we do not offer refunds to customers however we are
happy to correct any mistakes we made. Request received by our office after 24 hours
will be incorporated into your next scheduled cleaning.
4. Schedule Changes or Cancellations: We understand that there are changes in schedules
in our busy lives. In the event that a scheduled cleaning service must be changed or
cancelled, we ask that our clients notify AshBre Taylored Services two (2) days in
advance. This gives us an opportunity to fill that spot and keep our employees working
a full schedule. When a client cancels with less than a two (2) day notice a fee of 50%
of the charges for that service will be applied. If the scheduled cleaning is not re-
scheduled (and skipped) AshBre Taylored Service's may need to charge a higher rate for
the next scheduled visit due to the extra work needed to complete that cleaning service.
For permanent cancellation of the cleaning service, we ask that the client notify
AshBre Taylored Services (30) days in advance.
5. Temporary Suspension of Services: If you will be away from your home for an extended
period of time, we request that you schedule the cleaning service just before you leave,
but not after you leave. This is to ensure that you have a chance to see our work and be
the last to leave your home.
6. Please be certain your home is accessible to our cleaning crews. If you are not at home
when we come to clean, please deactivate your security alarm prior to each scheduled
visit, or provide us with a code. If our cleaning crews are unable to access your home or
if our crew is turned away when they arrive (for any reason), a fee of hundred percent
(100%) of the bill due for the service that would have been performed will be applied.
7. For their safety and to comply with Federal OSHA regulations, our cleaning technicians
are prohibited from using ladders other than company provided ladders and are
instructed to wear shoes in your home. Thank you for understanding.
8. Referrals: Clients will receive a $35 on their next cleaning service for referring each new
customer to AshBre Taylored Services. This discount becomes effective after the referred
customer's first cleaning.
9. During our estimating walk through of your home, we will want to identify the areas of
concern and those that are most important to you. We will evaluate and propose a
cleaning plan to complete the job and meet your needs. If you would like additional
areas that might need service at a later date, please notify us as soon as possible. We
ask for four (4) days in advance so that we may adjust the schedule and billing rate to
accommodate these changes. While your satisfaction is our primary goal, we thank you
in advance for understanding that it is impossible for us to accommodate last minute
changes to our cleaning schedule.
10. Payment: We require full payment upon completion of our service to your home. We
ask that outstanding balances be paid prior to the next scheduled cleaning. If left unpaid
before the next cleaning day, we will be unable to perform the cleaning. Returned
checks are charged $30 for reprocessing.
11. Prior to the cleaning technician's arrival, please remove all items, clothing, toys, etc
that may delay the efficient cleaning of your home. This will maximize productivity and
minimize the time we spend to clean your home. If you prefer that our cleaning
technicians remove these items, we are happy to do so and will add the additional
billing time with corresponding charges.
12. If you have any irreplaceable, collectable or expensive objects, we ask that these items
be secured or put away in order to avoid painful accidents.
13. AshBre Taylored Services is not responsible for damage due to faulty or improper
installation of items. Please inform us of any items in your home that require this type
of attention. The cleaning crew will immediately notify the client of any accidental
damage that occurs during each job. In the event that the client finds any damage in
the home as a result of our cleaning service, we ask that you notify AshBre Taylored
Services within twenty-four hours (24) hours after service. If notification is made past (24)
hours, AshBre Taylored Services reserves the right to deny compensation.
14. For the safety of your children, we ask that they be supervised while our staff and
equipment are present in your home.
15. Please secure all pets that are dangerous to our employees inside and outside of your
house. AshBre Taylored Services cannot be responsible for cleaning up after pets.
16. Because our costs of doing business rise annually, we reserve the option to adjust our
cleaning fees on an annual basis. We give as much notice as possible whenever this
happens. Please understand we take very seriously how any increases affect our
customers and do so only when there is no other option.
We welcome and appreciate any suggestions that we may use to improve our service to you,
our valued client. Please feel free to contact our office and speak with one of our management
staff who will be happy to take your suggestions. We appreciate and value your business.
info@ashbretayloredservices.com